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Passenger Expectations

 

 


Community Transit Bus Service and Rates

Serving Cottonwood, Jackson, Lincoln, Lyon and Redwood Counties in Minnesota

 

Western Community Action Community Transit is a shared ride program which means all trips will be coordinated with as many passengers as possible depending on their pick-up and drop-off locations. Bus schedules are created to meet the travel needs of passengers who sign up for the services in advance. When you pre-book your ride, the dispatcher will attempt to fit the desired pick-up time into an existing schedule. The dispatcher will suggest an alternate pick-up time if your schedule can not be met.

 

Group Requests - A group is defined as transportation that is scheduled for more than six riders to be picked up at the same location and traveling to the same location. When scheduling service for a group, the dispatcher must be given the number of passengers riding and the number of passengers in wheelchairs or passengers needing the lift. This information is necessary for vehicle capacity purposes.

Plan Ahead

  • Pre-book your rides at least 24 hours in advance whenever possible

  • Requests will be scheduled on a first-call, first-serve basis

  • If you are unable to make your scheduled pick-up time, you must call to cancel your trip. We collect for no-shows and riders canceling at the door

  • Please be ready to board the bus prior to your scheduled pick up time. You must board the bus when it arrives. Driver will not wait beyond 3 minutes of your scheduled pick up time

  • If you need help carrying packages or assistance from your home or destination, please arrange for this on your own. Your own care attendant may ride along free of charge

Community Transit has policies and procedures in place to guarantee all of our passengers the safest, most efficient ride. If you have questions about other policy or procedure, please contact a supervisor at 537-7628 or 507-847-2632.


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